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Reimagining mental health care

  • Writer: Michael Archer
    Michael Archer
  • Jun 12
  • 1 min read

We’re reimagining how patients seek mental health care—starting with their very first interaction on a provider’s website.


For many anxiety centers, here’s what that “first impression” looks like:


– 📞 50–60% of calls go straight to voicemail with a promise to call back in 24 hours

 – 🤖 Chatbots loop endlessly or can’t answer basic questions

 – 📋 Intake forms are long, glitchy, or confusing

 – ❓ New patients often just want to ask something simple—like “I’m feeling a little anxious today” or “I’ve been overthinking something… should I talk to a doctor?”—but there’s no one there to respond

 – 💸 First appointments can be expensive—but patients often don’t know what kind of support the clinic provides, whether the doctor will be a good cultural fit, or even if it’s the right place to start


Now imagine someone who's already anxious trying to navigate all that.


Is this how your patients first interact with your services?


In the age of AI, we can do better.


That’s why we built Ask EVA—a 24/7, compassionate virtual assistant that welcomes patients, answers their questions, and gently guides them toward care. No dead ends. No frustration. Just real support, right when they need it most.


Want to see how EVA can improve your patient experience—and increase conversions?




 
 
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Disclaimer

Ask Eva is NOT intended to provide medical advice, or replace the advice of a licensed healthcare professional. Nor should the information from Ask Eva be used to try to determine the presence, absence or severity of an illness or medical condition which a user may be perceiving or experiencing.

The content provided by Ask Eva is for informational purposes ONLY and should not be used as a substitute for professional medical advice, diagnosis, or treatment.

Ask Eva does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned. Reliance on any information provided by Ask Eva is solely at your own risk.

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